Monthly Archives: May 2013

For What Does Your Brand Stand?

by Seth Godin If you tell me about service and quality and customer focus, you haven’t answered my question, because a hundred other brands stand for that. If you are what others are, then there’s nothing here to own or … Continue reading

Posted in Resources | Leave a comment

On Teaching People a Lesson

by Seth Godin You’re actually not teaching them a lesson, because the people who most need to learn a lesson haven’t, and won’t. What you’re actually doing is diverting yourself from your path as well as ruining your day in … Continue reading

Posted in Mentoring | Leave a comment

Trout Fisherman in Hell

May 20, 2013 | Chris Brady (Below is an excerpt from my next book, being crafted with love and blood even as you read this!) There is a hackneyed old story about a fisherman who believes he has died and … Continue reading

Posted in Mentoring | Leave a comment

A Hierarchy of Failure (from Brave to Shameful)

by Seth Godin Mistakes! A series of failures as you follow a path of persistent long-term effort characterized by ongoing learning and a reputation that improves over time. The giant flame out Giving up in the dip Shortcuts Not starting … Continue reading

Posted in Notes from the Frontline | Leave a comment

The Most Successful Leaders Do 15 Things Automatically, Every Day

by @GlennLlopis Leadership is learned behavior that becomes unconscious and automatic over time.  For example, leaders can make several important decisions about an issue in the time it takes others to understand the question.   Many people wonder how leaders know how … Continue reading

Posted in Leadership | Leave a comment

Leadership within Organizations: To the Extreme: Making Excellent Service the Norm, Not the Exception

Though extreme customer service campaigns may gain momentary publicity, offering consistent, trustworthy support fortifies the foundation for true service excellence. By Anna Papachristos | Published 05/13/2013 in 1to1 Magazine ______________________________________________ Today’s social world allows customers across industries to share their … Continue reading

Posted in In the Trenches | Leave a comment

8 Ways To Undermine Yourself As A Leader

by Josh Linkner, Contributor As entrepreneurs, we spend a lot of time honing our leadership style and working tirelessly to ensure our teams are motivated to work with us. There are countless resources to improve on various attributes you utilize … Continue reading

Posted in Notes from the Frontline | Leave a comment